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Resolving Shipping Address Errors for Smooth Order Processing in Webgility Desktop

This article helps Webgility Desktop users quickly identify and resolve missing shipping address issues in Webgility Desktop. It guides users through validating and updating shipping information to ensure smooth order processing and improve data accuracy across platforms such as QuickBooks Desktop.

Overview

If you're experiencing issues with orders failing to post due to missing or incomplete shipping addresses, you're not alone. This article walks you through the steps to identify and resolve these errors, ensuring that orders flow smoothly through your system and into QuickBooks Desktop or other connected platforms.

Issue

Common Symptoms:

  • Orders fail to post or sync

  • You see error messages related to incomplete or missing shipping address fields

Potential Impacts:

  • Order fulfillment delays

  • Errors in downstream accounting or inventory systems

Step-by-Step Resolution Guide

1. Confirm the Shipping Address Details

Start by reviewing the affected order in your Webgility Desktop Admin Portal:

  • Open the order and locate the Shipping Address section

  • Check for completeness:

    • Street Address

    • City

    • Postal Code

    • Country

    • Region/State (if applicable)

Validate the Address Format

Carefully inspect each field:

Mandatory Fields Present?
 Ensure no required fields are blank.

Correct Format?
 Verify:

  • Postal code structure based on country

  • No unsupported symbols or special characters

  • City name and postal code are consistent with the selected country

Tip: You can use online tools (e.g., USPS, Canada Post, or Google Maps API) to validate a problematic address.

If any part of the address is invalid or unclear, contact your customer and request corrected information.

Update the Shipping Address

Once you have a valid address:

  • Click Edit in Webgility Desktop

  • Enter the correct and complete shipping details

  • Double-check your entry against the validated format

  • Save your changes

    Retry the Order Posting

Now that the shipping info is complete:

  • Go back to the affected order

  • Retry the Post to QuickBooks Desktop or Process Order action

  • Confirm that the error is no longer triggered