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Resolving Scheduler Service Failures and Multiple Instance Conflicts in Webgility Desktop

This article helps Webgility Desktop users troubleshoot issues with the Scheduler, such as accessing the scheduler when the service is not responding or when multiple instances of the scheduler are running in the background.

Step-by-Step Resolution

1. Identify the Scheduler Process

  1. Open Task Manager (Ctrl + Shift + Esc or right-click the Taskbar → Task Manager)

  2. Navigate to the Processes or Details tab

  3. Locate the scheduler process by name (e.g., OrderScheduler.exe, SchedulerService.exe)

2. Disable and Terminate multiple instances of Scheduler

  1. In Task Manager go to the Details Tab.

  2. Scroll down to Unify Scheduler service, and see how many instances are running in the background.

  3. If you see multiple instances, right click on Unify Scheduler and select End Task to terminate the process

  4. Click on Yes if prompted.

3. Restart the Scheduler

  • If the scheduler runs as a service:

    1. Open Run (Win + R), type services.msc, and press Enter

    2. Locate the scheduler service in the list

    3. Right-click the service → Select Start or Restart

  • If it runs as a standalone application:

    • Relaunch the application manually via the shortcut or executable file

4. Verify Scheduler Functionality

  1. Check scheduler logs at C:\Webgility\UnifyEnterprise\SchedulerLog

  2. Trigger a manual sync if possible.