Resolving Refund Download Issues in Webgility Desktop When Posting Amazon Settlement Reports to QuickBooks Desktop
This article helps Webgility Desktop users resolve the “No Data Found” error that may occur during the refund download stage when posting an Amazon settlement report into QuickBooks Desktop via Webgility Desktop. It provides guidance to ensure reconciliation data syncs and displays properly, even when manual refund posting works without issues.
Steps to Resolve the Issue:
1. Re-Download the Settlement Report
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In Webgility Desktop, go to the Settlement Reports section.
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Locate the report that caused the error.
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Click Remove, then click the Re-download button to download the latest version of the report.
2. Re-Sync the Affected Order(s)
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Go to the Posted Orders section in Webgility Desktop.
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Locate the order referenced in the error message.
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Right-click the order, choose Undo Sync or Unsync, then download it again.
3. Attempt to Post the Settlement Report Again
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Return to the Settlement Reports section.
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Post the settlement report again.
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Confirm that it completes without errors.
These steps should help resolve most posting errors related to Amazon settlement reports caused by order sync mismatches.