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Resolving Product Mapping Issues by Re-Downloading Data in Webgility Online

This article helps Webgility Online users resolve inventory inconsistencies, such as missing items or mismatched product details, between their sales channel QuickBooks Online. These issues are typically caused by outdated or incomplete data syncs. The guide walks you through re-downloading product data within Webgility Online to realign item mappings and ensure your inventory stays accurate and up to date all without requiring technical steps or manual adjustments.

Overview

Inventory mapping issues in Webgility Online can happen when items don't align properly between your store and accounting systems. This might show up as missing items, incorrect mappings, or mismatches in your product listings. One of the simplest and most effective ways to fix this is by re-downloading your inventory data—no technical steps or database access required.

Identifying the Issue

You might notice:

  • Some items not showing up in your inventory list

  • Products that appear incorrectly mapped or duplicated

  • Syncs completing without errors, but the results don’t look right

These signs usually point to a mapping misalignment caused by outdated or incomplete data.

How to Fix It: Step-by-Step

1. Double-Check the Issue

Start by reviewing your product list inside Webgility Online:

  • Are items missing, mismatched, or duplicated?

  • Make sure it's not just a display issue—check for filters or sorting options.

2. Re-Download Inventory Data

To refresh your item mappings:

  • Go to the Sync Settings > Products section in Webgility Online.

  • Look for an option like "Refresh latest accounting data."

  • Wait for the sync to complete before taking any further action.

3. Review the Results

After the sync:

  • Revisit the products screen.

  • Make sure all items are correctly mapped and nothing’s missing.

  • Everything should now reflect the latest data from your online sales channel and QuickBooks.

What You Should Know

  • No tech skills needed: You don’t need access to any backend systems.

  • Quick resolution: Most issues clear up right after the data is refreshed.

  • Why it happens: These mapping hiccups often stem from sync delays, outdated cache, or updates made outside of Webgility.

If the Problem Still Exists

Still seeing incorrect data after re-downloading?

  • Check your connection settings and make sure syncing is allowed

  • Ensure there are no permission issues or recent changes in your sales channel/QuickBooks setup

  • Try running the sync again after verifying your credentials and connection

In Summary

Re-downloading data is the fastest and easiest way to fix mapping issues in Webgility Online. It brings your item list back in sync—without needing help from support or making any manual changes. Make this your first go-to step whenever things seem off in your inventory.