Skip to content
  • There are no suggestions because the search field is empty.

Resolving Product Download Issues from Amazon Stores in Webgility Desktop

This article helps Webgility Desktop users troubleshoot issues preventing product downloads from a newly added Amazon store in Webgility Desktop. It covers common causes such as settings, browser compatibility, and Webgility Desktop version, and provides guidance to restore proper product syncing.

Issue Summary:

  • Products are not downloading from a newly added Amazon store.

  • Attempts to sync or authorize the store may fail.

Why This Happens:

The following are common causes:

  • You may be using an outdated version of Webgility Desktop.

  • The default marketplace (such as US, CA, etc.) is not set for the Amazon store.

  • The browser used during the Amazon authorization process may be incompatible.

Steps to Resolve:

1. Update Webgility Desktop

If you're already logged into Webgility Desktop:

  • Go to Help > Check for Updates > Update to install the latest version.

If you’re unable to log in:

2. Set the Default Marketplace

Once Webgility Desktop is updated:

  1. Navigate to:
    Connection > Accounting > Sync Settings > Products

  2. In the sync settings, locate and set the Default Marketplace (e.g., US, CA, etc.) for your Amazon store.

  3. Save the changes.

  4. Try downloading the products again.

Following these steps should resolve the product download issue.