Skip to content
  • There are no suggestions because the search field is empty.

Resolving Price Sync Issues Between Your Store and QuickBooks Desktop via Webgility Desktop

This article helps Webgility Desktop users resolve price sync errors between their sales channel and QuickBooks Desktop via Webgility Desktop. It addresses common causes such as permission issues, outdated product data, and sync interruptions, and provides step-by-step guidance on reconnecting the store, refreshing data, and completing a successful price sync.

Step 1: Reconnect Your Store

  1. Open Webgility Desktop.

  2. Go to Connections > Sales Channel > Manage Sales Channel.

  3. Click Edit/Action next to the store and then select Test Connection.

  4. Click Next, then Save to complete the reconnection.

Step 2: Re-download QuickBooks Data

  1. Navigate to Connections > Get Latest Data and Settings.

  2. Under the QuickBooks section, click the dropdown next to Download Data.

  3. Select Re-download All Data.

This step refreshes the QuickBooks data from scratch in Webgility.

Step 3: Refresh Product List from Online Store

  1. Go to Products > All Products (for your sales channel).

  2. Click the dropdown next to the Refresh button.

  3. Select Download from Scratch.

This creates a new list of items in Webgility, ensuring all data is up to date.

Step 4: Sync Prices from the Out of Sync Tab

  1. Once the product data is downloaded, go to the Out of Sync tab.

  2. Run the price sync from there.

If you're not able to log in to Webgility, please install the latest version from portal.webgility.com.
If you're already logged in, go to Help > Check for Updates to ensure you're on the latest version.

After completing these steps, price sync errors should be resolved and product pricing should be accurately reflected across both platforms.