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Resolving Payout Posting Errors Caused by Order and Payout Amount Discrepancies in Webgility Desktop

This article helps Webgility Desktop users resolve payout posting failures in QuickBooks Desktop caused by mismatched order and payout amounts, which often prevent successful payment posting. It provides step-by-step instructions to address these discrepancies.

Overview

This article provides Webgility Desktop users with step-by-step instructions to resolve payout posting failures in QuickBooks caused by mismatched order and payout amounts. These discrepancies often prevent successful payment posting.

Symptoms

  • Errors appear when posting payouts to QuickBooks.

  • Discrepancies between the order total and payout amount.

  • Sync failures or mismatch notifications appear in transaction logs.

Root Cause

The payout amount differs from the associated order’s amount stored in QuickBooks. This can be caused by order edits, partial refunds, or synchronization issues between the e-commerce platform and QuickBooks.

Step-by-Step Resolution

1. Identify the Mismatched Order

  • Review error logs or payout posting error messages in QuickBooks.

  • Note the specific order linked to the problematic payout (ensure customer info is redacted for privacy).

2. Unsync the Affected Order

  • In the integration management panel or application, locate the affected order.

  • Unsync or disconnect this order from QuickBooks to reset the linkage.

3. Re-Download or Re-Sync the Order

  • Trigger a re-download or re-sync of the order data from the e-commerce platform or source system.

  • Confirm the latest order information is imported into QuickBooks.

4. Verify and Manually Correct the Order Amount

  • After syncing, review the order amount in QuickBooks.

  • If the order total still does not match the payout amount:

    • Manually edit the order amount in QuickBooks to match the payout.

5. Reattempt Payout Posting

  • Retry posting the payout in QuickBooks.

  • Confirm that the payout posts successfully without further errors.

6. Final Checks

  • Verify all recent data changes for accuracy.

  • Notify the customer (if applicable) that the payout has posted successfully.

  • Repeat these steps if discrepancies persist.

Tips

  • Always back up financial data before making manual changes.

  • Document all manual corrections and troubleshooting steps for auditing and future reference.