Skip to content
  • There are no suggestions because the search field is empty.

Resolving 'Parameter Value Error' in Webgility Desktop by software update

This article helps Webgility Desktop users in resolving the "Parameter Value Error" encountered in Webgility Desktop version 9.9.0.0 when accessing the dashboard. This error usually indicates a mismatch between the number of parameters expected by the dashboard and those returned by the database. It often occurs after a version upgrade where the database schema wasn’t fully updated, leading to a misalignment between the software interface and the underlying data structure.

Overview

A customer encountered a 'Parameter Value Error' in Webgility Desktop version 9.9.0.0. The error typically appears on the dashboard and indicates a mismatch between expected parameters and values, often caused by inconsistencies between the application and the underlying database schema.

Root Cause

This issue commonly occurs after a software update or partial version upgrade, where the database schema has not been properly updated to match the application’s current version. As a result, the dashboard may fail to interpret queries correctly, leading to parameter-related errors.

Step-by-Step Resolution

1. Confirm the Error

  • Ask the customer to share a screenshot or the exact text of the error message.

  • Verify that the error references a parameter/value count mismatch.

  • Confirm that the customer is using Webgility Desktop version 9.9.0.0.

2. Backup Webgility Data

  • Instruct the customer to back up the Webgility database and application folder.

  • Ensure that all users are logged out of Webgility before proceeding with the update.

3. Run the Database Upgrade Utility (DBUpgrade)

  • Navigate to the Webgility installation directory (usually located in C:\Webgility).

  • Locate the file named DBUpgrade.exe.

  • Right-click and select Run as Administrator.

  • Follow the on-screen prompts to complete the database schema upgrade.

  • Wait for a success confirmation before proceeding.

4. Verify the Resolution

  • Relaunch Webgility Desktop.

  • Have the customer navigate to the Dashboard section.

  • Confirm that the error no longer appears and that the dashboard loads correctly.

5. Finalize the Case

  • Document all steps taken, including DBUpgrade execution.

  • Confirm with the customer that functionality has been restored.

  • Mark the support case as resolved and closed.