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Resolving Packing Slip Formatting Issues in Webgility Desktop

This article helps users of Webgility Desktop resolve issues with packing slips that display cut-off item descriptions or misaligned columns. It provides step-by-step instructions to adjust the packing slip layout by editing the reportdynamic.xml file, addressing common formatting problems caused by restricted column widths in the system’s shipping document configuration.

Causes of Issues

Packing slip formatting problems may occur due to:

  • A default narrow column width for fields like details, which cuts off product names or descriptions.

  • Columns like amount overlap or misalign due to improper layout settings.

  • The XML configuration is not being optimized for your order data.

Step-by-Step Instructions

1. Locate the Configuration File

Navigate to Local Disk (C:) > Webgility > Unify Enterprise > XML folder.
Look for a file named reportdynamic.xml.

2. Create a Backup

Before making changes, create a copy of the XML file to preserve the original.

3. Edit Column Widths

  • Open reportdynamic.xml using a text editor such as Notepad++ or Visual Studio Code.

  • Locate the <column name="details" tag.

  • Modify the width attribute.
    Example:
    Change from:

    xml
    CopyEdit
    <column name="details" width="70" ... />

    To:

    xml
    CopyEdit
    <column name="details" width="270" ... />

  • Adjust other columns (like amount) similarly, if necessary for layout balance.

4. Save and Apply Changes

  • Save the XML file after editing.

  • Restart or refresh the Webgility shipping module to ensure changes are picked up.

5. Validate the Output

  • Generate a test packing slip.

  • Confirm that:

    • The details column now fully displays item descriptions.

    • Other columns are properly aligned.

    • No overlapping or formatting errors are present.

Notes

  • If the packing slip fails to load or throws an error, revert to your backup file.

  • Check for proper XML syntax—an unclosed tag or misplaced quote can break the formatting.