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Resolving Order Processing Errors Impacting Amazon Settlements in Webgility Desktop

This article helps Webgility Desktop users identify and resolve Amazon settlement posting issues in Webgility Desktop caused by order processing errors. It provides step-by-step guidance for troubleshooting these problems and offers resources to help prevent them in the future.

Overview

If you're noticing issues with settlement postings in your Webgility Desktop account, the root cause may be related to order processing errors. This article walks you through the steps to identify and resolve such issues, and provides resources to help prevent them in the future.

What You Might Experience

  • Settlement amounts not matching expected values

  • Missing or incomplete settlement records

  • Transactions showing up incorrectly in reports

Root Cause

In reported cases, the issue was traced back to errors in the order processing workflow. When an order fails to process correctly, its associated settlement data may not post or reconcile properly.

How to Resolve the Issue

Follow these steps to identify and correct settlement posting discrepancies:

1. Investigate the Settlement Posting Issue

  • Check your transaction logs and audit trails for recent settlement activity.

  • Look for incomplete or failed settlement records.

2. Confirm Related Order Processing Errors

  • Use Webgility Desktop’s reporting tools to correlate settlement records with order IDs.

  • Identify any orders that did not process correctly or triggered errors.

3. Redownload the Affected Orders

  • Use your platform’s Order Export/Redownload function to retrieve the affected orders.

  • Ensure the orders are reprocessed through the Webgility Desktop system.

4. Verify the Settlement Postings

  • After reprocessing, reconcile your settlements.

  • Confirm that all previously pending or failed settlements are now successfully posted.

 

By redownloading and reprocessing the affected orders, you should see the settlement postings corrected. No additional steps are required once the settlements reconcile successfully.