Resolving Memory Errors During Order Download in Webgility Desktop
This article helps Webgility Desktop users who encounter memory errors while downloading orders. This addresses issues, including software updates, database maintenance, and targeted SQL troubleshooting. The guide helps isolate the root cause and apply a structured resolution to restore successful order downloads.
When a customer encounters a memory error while downloading orders in Webgility, it's essential to isolate the issue and apply a systematic resolution. This article outlines the detailed support process that led to resolving a memory error during order download, including software updates, database maintenance, and targeted SQL troubleshooting.
1. Update Webgility Application and Components
- Ensure Webgility is fully updated: Launch Webgility and navigate to Help > Check for Updates. Install all available updates to address potential bugs or incompatibility issues, for backup select the Webgility folder.
- Update dependent components: Verify if .NET, database drivers, or related utilities require updates using Windows Update.
2. Perform a Database Upgrade
- Initiate Webgility Database Tool: Run the built-in Database Upgrade Tool provided with Webgility or via the installation directory, located at C:\Webgility\UnifyEnterprise.
- Backup prior to upgrade: Always back up the database before starting the upgrade.
- Run, UnifyDBUtility & UnifyDBUpgrade
3. Check and Verify All Connections
- Database connection: Ensure that the database server is accessible, and connection credentials are current
- Network checks: If using remote databases, verify there are no firewall or connectivity restrictions or anything else blocking the communication between the two workstations.
- Sales Channel Connections: Navigate to Manage Sales Channels click on the edit icon and select Connect to Store.