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Resolving Invoice Payment Errors When Posting Shopify Payouts to QuickBooks Desktop

This article helps Webgility Desktop users resolve errors that occur when posting Shopify payouts from Webgility Desktop to QuickBooks Desktop, specifically when payments cannot be applied to an invoice. The issue typically arises due to multiple orders being linked to the same invoice number in QuickBooks Desktop, often caused by duplicate transaction numbers. The article provides steps to identify and fix the issue to ensure successful payout posting.

Steps of Troubleshooting:

1). To resolve the error, first identify the order(s) displaying the issue.

2). Next, locate these orders in the ‘Posted tab’ within the Dashboard. Once you find the relevant order, right-click on it and select the option to undo-sync. This action will remove the order from QuickBooks Desktop, causing it to reappear under the new orders section.

3). Now, navigate to the new orders tab, select the specific order, and ‘Re-download’ it before posting it again to QuickBooks Desktop. After completing these steps, attempt to post the payout once more, and it should process correctly this time