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Resolving Inventory Update Lag Between Webgility Desktop and Shopify Channel

This article helps Webgility Desktop users resolve delays in inventory updates between Webgility Desktop and Shopify channel. When inventory in Shopify isn’t updating quickly, it’s often due to a high sync interval setting. The guide explains how to adjust the Scheduler's sync frequency to a shorter timeframe such as every 5 minutes, to reduce delays and ensure near real-time inventory accuracy.

Overview

You may have encountered one of the following:

  • Item quantities in Shopify do not reflect recent changes from your connected system.

  • Inventory levels appear delayed or inconsistent.

  • Product availability status on your storefront is not updating promptly.

Root Cause

This delay is often caused by a sync frequency setting that’s too long. If your item sync is scheduled to run every 30 minutes, any inventory changes made within that window will not appear in Shopify until the next cycle runs.

Resolution Steps

Step 1: Identify the Sync Process

  1. Open your Webgility Desktop dashboard.

  2. Confirm which Shopify store is affected (if managing multiple).

  3. Check the item sync logs to see the current update intervals and when the last sync occurred.

Step 2: Increase Sync Frequency

  1. Go to the Sync Settings or scheduler Configuration section.

  2. Locate the option for Sync Frequency or Update Interval.

  3. Change the interval from 30 minutes to 5 minutes (or another more suitable option).

  4. Click Save to apply the changes.