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Resolving Inventory Quantity Discrepancies Due to incorrect location in Webgility Desktop

This article helps Webgility Desktop users resolve inventory quantity mismatches in the Webgility Desktop. These discrepancies typically occur when inventory data is pulled from incorrect locations of sales channel, resulting in inaccurate stock levels during order downloads or postings. The guide outlines common root causes and provides step-by-step instructions to identify and fix the issue, making it ideal for users managing inventory sync between sales channels and QuickBooks Desktop.


Overview

Inventory discrepancies may occur in Webgility Desktop when data is pulled from an incorrect location. This can result in inaccurate stock quantities during order downloads and posting. One such issue was resolved by updating the correct location to ensure accurate inventory syncing.

Step-by-Step Resolution Guide

1. Confirm the Symptom

  • Identify discrepancies in inventory during order download or posting.

Step 2: Access Sync Settings

  • Open Webgility Desktop.

  • Go to Products > Settings > Sync Settings > Use this sales channel location.

  • Verify if inventory is being synced based on the correct location.

Step 3: Update Inventory location

  • If it’s determined that Webgility is using the wrong location:

    • Adjust the sync settings to point to the appropriate site.

    • Save changes in the Webgility Desktop.

Step 4: Re-download Inventory Data

  • In Webgility, go to Products > All products under Shopify.

  • Click on refresh button.

  • This will refresh the item list and update inventory quantities from the corrected inventory location.

Step 5: Validate the Fix

  • Cross-check inventory levels in Webgility and QuickBooks for accuracy.

  • Post a test order to ensure it posts with the correct inventory values.