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Resolving Inventory Auto-Update Failures in Webgility Desktop Caused by Inactive Items in QuickBooks Desktop

This article helps Webgility Desktop with step-by-step procedures to investigate and resolve cases where inventory quantity auto-updates fail for specific products. A common cause of this issue is the item's inactive status in the connected QuickBooks Desktop.

Steps To Resolve:

  • In QuickBooks go to Item List and verify the item is active or inactive.
  • If the item is Inactive in QuickBooks, make it active and navigate back to Webgility.
  • Go to Advances Sales Channel settings and clear the date for last download QB item, click on save & close the settings.
  • Go to Get Latest Data and Settings, select only QB Items checkbox & beside the download data button there's a small arrow click on it and select Download From Scratch. 
  • Once the QB item data has been redownloaded retry syncing the item manually.