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Resolving Firewall and Network Blocks Preventing Scheduler Order Downloads in Webgility Desktop

This article helps Webgility Desktop users in resolving order download failures caused by scheduler sync issues across multiple stores, often due to network or firewall-related restrictions. It explains how misconfigured firewall settings or blocked ports can prevent the scheduler from retrieving recent orders and provides guidance to identify and correct these network obstacles to restore smooth order syncing.

Issue Overview

Order download failures can occur when the scheduler is unable to sync orders across multiple stores, often due to network or firewall-related issues. If orders stop downloading, especially from recent dates, a misconfigured firewall or blocked ports may be the cause.

Root Cause

In this case, the scheduler was not able to retrieve orders from the last week. The root cause was identified as firewall settings blocking required traffic between the scheduler and the order sources.

Step-by-Step Resolution

1. Verify the Scheduler's Status

  • Check that the scheduler service is running on the system.
  • Review the scheduler logs for error messages related to order downloads or network timeouts.

2. Investigate Firewall Settings

  • Try to identify any recent firewall or network changes.
  • Confirm that the scheduler has permission to communicate outbound (and inbound, if necessary) over the required ports/protocols. Reference your product’s network requirements.
  • Whitelist scheduler application paths and known destination IP addresses or domains used by the service.

3. Restart Scheduler and Related Services

  • Restart the scheduler service from Windows Services (or applicable control panel).
  • If the scheduler relies on related backend services, restart those as well to clear any cached denial or failed connection states.

4. Test Order Synchronization

  • Manually trigger an order download using the scheduler’s Download Orders button.
  • Verify that new and recent orders are now populating across all connected stores.
  • Review logs to confirm successful downloads and the absence of connection-related errors.

5. Confirm Resolution

  • Monitor for any recurrences over the next 24 hours.