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Resolving eBay Sync Issues by Reloading Product Lists in Webgility Desktop

This article helps Webgility Desktop users resolve eBay product sync issues in Webgility Desktop . It outlines common causes for syncing failures and provides step-by-step guidance on reloading the product list, updating sync settings, and manually syncing items to ensure accurate product data flow.

How to Fix It Step by Step

1. Set the Correct eBay Product Listed Date

  1. Go to Connections > Accounting/POS/ERP

  2. Click Sync Settings

  3. Navigate to the Products section

  4. Find Download products from eBay

  5. Under List from this date, choose a backdate far enough to include all items you want

  6. Click Save and Continue

2. Clear the Previous Download Date

  1. Go to Connections > Sales Channels

  2. Click Advanced Settings

  3. Under the Application tab, locate Last download date for Store Items

  4. Click the Clear button

  5. Save the settings and close

3. Refresh Product Data in Webgility

  1. Go to Products > All Products (under your eBay sales channel on the left)

  2. Click the Refresh button to download the latest product data