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Resolving eBay Inventory Not Syncing and Shopify Item Errors in Webgility Desktop

This article helps Webgility Desktop users troubleshoot inventory syncing issues in Webgility Desktop, particularly when eBay inventory is not syncing properly or when "item not found" errors appear on Shopify. It provides step-by-step instructions on checking multi-sync settings, downloading product data, and updating configurations to restore complete and accurate inventory synchronization.

Causes of Issues

  • eBay inventory does not sync due to multi-sync conflicts or outdated product data.

  • Shopify returns "item not found" errors when location settings are misconfigured.

  • Product download settings or sync dates are not properly updated in Webgility Desktop.

Step-by-Step Instructions

Scenario 1: eBay Inventory Not Syncing

1. Reconnect Your eBay Sales Channel

  • Go to Connections > Sales Channels > Manage Sales Channels.

  • Click the Edit icon for eBay and test the store connection.

2. Trigger a Manual Product Sync

  • Navigate to Products > Out of Sync.

  • Select one of the unsynced items and click Sync.

3. Verify the Product Download Settings

  • Go to Connections > Accounting > Sync Settings > Products.

  • Under the eBay Product Settings, set a back date under List from this date.

  • Click Save and Continue.

4. Clear Previous Sync History

  • Navigate to Connections > Sales Channels > Advanced Settings.

  • Under the Application tab, click Clear next to Last download date for Store Items.

  • Save and close the settings.

5. Refresh Product Catalog

  • Go to Products > All Products (under the eBay sales channel).

  • Click the Refresh button to fetch the latest data from eBay.

Notes

  • The product refresh process can take a few minutes depending on catalog size.

  • You will see a confirmation message once the product download is completed.