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Resolving Duplicate Orders in QuickBooks POS Due to Multiple Webgility Schedulers

This article helps Webgility Desktop users identify and resolve issues related to duplicate orders in QuickBooks POS caused by multiple instances of the Webgility Desktop Scheduler running on different machines. It explains how the Scheduler works, why duplicates occur, and provides steps to ensure only one active instance is running to prevent duplicate order postings.

Steps to Resolve and Prevent Future Duplicates

Step 1: Stop the Scheduler on Extra Machines

For every non-server or workstation:

  1. Locate the Webgility Scheduler icon in the Windows system tray.

  2. Right-click the icon and choose Exit or Stop Scheduler.

Step 2: Disable Scheduler from Windows Startup

To ensure it doesn't restart automatically:

  1. Open Task Manager (Ctrl + Shift + Esc).

  2. Go to the Startup tab.

  3. Right-click on Unify Scheduler and select End Task.

  4. Repeat this step on all workstations.

Step 3: Confirm Only One Active Scheduler

  • Make sure only the server has the Scheduler running.

  • Double-check that:

    • The Scheduler icon is not present on other machines.

    • Startup status for the Scheduler is Disabled on all workstations except the server.