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Resolving Connection and Authentication Errors in Webgility Desktop When Syncing Products to eBay

This article helps Webgility Desktop users troubleshoot errors encountered when syncing products to eBay channel via Webgility Desktop. It addresses common challenges such as connection errors, incomplete product downloads, browser-related issues, and token authentication failures, providing guidance to resolve these problems effectively.

Steps To Resolve:

  • Verify eBay Sales Channel Connection under Connections go to Manage Sales Channel click on the edit icon and Test Store Connection, which re-authenticate the eBay token.
  • After reconnecting the store go to Advanced Store Settings and clear the last download date for store items
  • Go to Connection then Accounting and click on Sync Settings and Products, select an old date for downloading products from the dropdown and click on Save.
  • Go to Products Tab beside the Refresh icon click on the small arrow and select Download From Scratch.
  • Verify active mapping in the Products Tab under All Products eBay and use the Mapped filter from the upper right-hand side.
  • Once done re-try syncing an item manually.