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Resolving Amazon Settlement Report Posting Errors via Order Resync in Webgility Desktop

This article helps Webgility Desktop users resolve errors encountered when posting Amazon settlement reports due to mismatches between the settlement report and order records in the system. It provides guidance on identifying and correcting these discrepancies to ensure successful posting to QuickBooks Desktop.

Steps to Resolve the Issue:

1. Re-Download the Settlement Report

  • In Webgility Desktop, go to the Settlement Reports section.

  • Locate the report that caused the error.

  • Click Remove, then click the Re-download button to download the latest version of the report.

2. Re-Sync the Affected Order(s)

  • Go to the Posted Orders section in Webgility Desktop.

  • Locate the order referenced in the error message.

  • Right-click the order, choose Undo Sync or Unsync, then download it again.

3. Attempt to Post the Settlement Report Again

  • Return to the Settlement Reports section.

  • Post the settlement report again.

  • Confirm that it completes without errors.

These steps should help resolve most posting errors related to Amazon settlement reports caused by order sync mismatches.