Skip to content
  • There are no suggestions because the search field is empty.

Expenses Post to QuickBooks failed due to There was an error when saving a Deposit. QuickBooks error message: Transaction split lines to accounts payable amount included on a customer on that split line.

This article helps Webgility Desktop users resolve Shopify sync errors when payments do not post to QuickBooks.

Overview:

If the account selected under Webgility Desktop is not active in QuickBooks, Shopify payments may fail to sync with the error: “Transaction split lines to Accounts receivable must include a customer on that split line.”

 

Steps to follow:

  1.  In Webgility, go to Connections > Get Latest Data & Settings and download the latest QuickBooks data. 

  2.  Go to Connections > Sync Settings. Under Payouts in the Adjustment Setup section, click Check/Deposit Setup. 

     

  3. In Check/Deposit Setup, select the Deposit tab and verify the From Account.

    Make sure an account with an Expense account type is selected. Click Save, and then click Save & Close.



  4.  Retry posting the payout. Go to Orders > Shopify > Payouts, select the affected payout, and post it to QuickBooks.