Skip to content
  • There are no suggestions because the search field is empty.

Resolve Shopify Order Download Delays in Webgility Desktop

This article helps Webgility Desktop users in fixing stuck Shopify order downloads in Webgility Desktop by providing simple steps such as restarting the application, verifying the store connection, and retrying the download. These actions help users restore smooth syncing and prevent future delays.

Overview

If your Shopify orders are not downloading into Webgility Desktop or the process appears stuck, follow the steps below to get things moving again.

What You Might Notice

  • New Shopify orders aren't showing up in Webgility Desktop

  • The order download process seems frozen or inactive

  • Restarting the download doesn’t help

Steps to Fix the Issue

1. Fully Restart Webgility Desktop

  • Exit Webgility Desktop completely using the “Exit” option—not just by closing the window.

  • Open Task Manager and make sure no Webgility-related processes like Unify.exe or Unifycheduler.exe are still running.

  • Once confirmed, relaunch Webgility Desktop and try downloading orders again.

2. Check Shopify Store Connection

  • Go to Connections > Sales channel > Manage sales channel.

  • Select your Shopify store profile.

  • Click Connect to Shopify to confirm Webgility can reach your Shopify store.

  • If the test fails, you may need to re-enter your Shopify credentials or reauthorize Webgility in the Shopify Admin.

3. Retry the Order Download

  • Navigate to Dashboard and click on Get New Orders.

  • Watch for updates—new orders should begin to import.

Helpful Tips

  • Keep both Webgility Desktop and your Shopify integration up to date.

  • Run connection tests after making major changes to your store.

  • Try to keep Webgility open regularly to avoid syncing delays.

Success Confirmation

Once these steps are followed, Webgility should resume downloading your latest Shopify orders without issue.