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Remove the # Symbol from Downloaded Order Numbers in Webgility Desktop

This guide helps in configuring Webgility Desktop to remove the leading # symbol from order numbers downloaded from your sales channel.

Overview

If order numbers downloaded from your sales channel include a leading #, use this guide to document the configuration needed to display the number without that symbol.

 Steps to Remove the # Symbol:

  1. Open Webgility Desktop and navigate to Connections > Sales Channels > Settings.

  2. Locate and select Remove # from order number at time of download orders.



  3. Click Save Changes to apply the configuration.
  4. Navigate to the Orders section and redownload an order to verify that the # symbol has been removed from the order number.

Important Notes:

  • Available settings may vary depending on the sales channel.
  • Do not delete, redownload, or repost existing orders solely to change their number format without first confirming the appropriate procedure with Webgility Support.

If the option is unavailable or the # symbol remains after making the change, contact Webgility Support at support@webgility.com for further assistance.