Managing User Accounts to Prevent Login Errors in Webgility Desktop
This article helps Webgility Desktop users resolve login issues in Webgility Desktop caused by unauthorized or incorrectly configured user accounts, especially in environments with multiple accounts or unmanaged user roles. It guides users through identifying and removing incorrect accounts and verifying access with the correct one.
Issue Summary
You may encounter:
- Login errors despite entering seemingly valid credentials
- Webgility Desktop is not recognizing your user account
- Multiple user accounts listed, including incorrect or duplicate entries
This typically happens when a user attempts to log in with a non-validated, duplicate, or unauthorized account.
Resolution Steps
1. Verify the Reported Login Issue
- Confirm you're experiencing a login failure.
- Take note of any error messages (e.g., “Invalid username” or “Access denied”).
- Review User Accounts
- Open Webgility’s Admin Console.
- Go to Manage Users
- Search for accounts using your email address or username to view associated user entries.
- Identify and Remove the Incorrect Account
- Look for duplicate or unauthorized entries linked to your email or name.
- Compare these with your organization's official user records.
- If an incorrect or outdated entry is found:
- Select the user account in the Manage Users list.
- Click Delete or Remove.
- Confirm the deletion when prompted.
- Select the user account in the Manage Users list.
Note: You’ll need administrator access to perform this step. If you don’t have admin rights, contact your IT or Webgility admin.
- Verify Correct Account Access
- Ensure that your valid user account is still listed and properly configured.
- If necessary, reset the password for your official account.
- Confirm that appropriate roles and permissions are assigned.
- Test Login
- Log in to Webgility Desktop using your verified user account.
- Confirm that the login is successful and you can access your usual workflows.