Managing Large Database Issues and Order Download Failures in Webgility
This article guided Webgility Desktop users on how unexpected increases in SQL database size along with related service disruptions like order download failures in Webgility Desktop can signal underlying issues with database management, application configuration, or data handling processes. It provides guidance to identify the root causes and restore stable application performance.
Overview
Sudden increases in SQL database size and related service disruptions, such as order download failures in Webgility, can indicate underlying issues with database management, application configuration, or data processes.
Identifying the Problem
Review initial indicators:
- Unusual Database Growth: Rapid increase (e.g., >10GB) within a short window.
- Order Download Errors: Webgility cannot retrieve new orders.
- System Symptoms: High SQL Server memory/CPU usage, slow or failed queries.
Step-by-Step Troubleshooting
1. Assess SQL Server Performance
- Open Task Manager or Resource Monitor to check SQL memory and CPU consumption.
2. Remediate Memory and Service Issues
- If SQL Server memory usage is excessive:
- Stop unused or secondary SQL services via SQL Server Configuration Manager.
- Create a new instance if the primary is unstable (ensure data integrity and connection string updates).
- Restart SQL Server services after major changes.
4. Address Order Download Failures
- Confirm Webgility configuration reflects the updated data source.
- Reset or reinitialize data connections as needed.
5. Monitor and Prevent Recurrence
- Monitor SQL Server memory and DB size over 24-72 hours post-changes.
- Schedule regular DB maintenance tasks (cleanup, index rebuilds, log truncations).
- Update Windows Defender and other system software to the latest stable versions.