How to Update Shipping Addresses and Generate New Labels in Webgility Desktop
This article helps Webgility Desktop users requesting shipping address changes after an order has been placed. It guides through updating the address accurately in Webgility Desktop, assisting with generating a new shipping label.
Step-by-Step Resolution
1. Verify the Address Change Request
- Confirm the customer’s identity using your standard verification procedures.
- Document the details of the request without storing any sensitive personal information.
2. Update the Shipping Address in Your System
- Access the customer’s order in the Admin Panel or your order management system.
- Locate the Shipping Address section within the order record.
- Update the address fields with the new shipping information provided by the customer.
- Save the changes and confirm the new address appears correctly in the order details.
3. Notify the Customer and Guide Them to Generate a New Shipping Label
- Inform the customer that their shipping address has been successfully updated.
- Instruct them to log in to their account on your storefront or shipping portal.
- Guide them to the Orders page and have them select the order in question.
- Advise them to click Generate Shipping Label (or equivalent) to create a label with the updated address.
4. Confirm Successful Label Creation
- Request confirmation from the customer once they have generated the new shipping label.
- If you have system access, verify internally that the new label correctly displays the updated address.