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How to Unmap and Re-Map Inventory Items Correctly in Webgility Desktop

This article helps Webgility Desktop users resolve product mapping issues in Webgility Desktop, such as error messages or failure to re-map items, by guiding them through clearing stale data, completing syncs, and correctly performing unmapping and re-mapping of inventory items.

Common Signs You're Experiencing This Issue

  • You receive an error message when trying to map or unmap an item

  • A product doesn't re-map correctly after unmapping

  • Mapped products are missing from transactions or sync summaries

  • Product associations seem incomplete or incorrect

Step-by-Step Fix

Step 1: Unmap the Item

  1. Open Webgility Desktop

  2. Go to Products > Product Mapping

  3. Search for the item using SKU or Product Name

  4. Select the item and click Unmap

  5. Confirm when prompted

Note: If the item doesn’t show up as mapped, try refreshing your product list first (see next step).

Step 2: Refresh Your Product Data

  1. Still in the Product Mapping screen, click Refresh or use the Sync button

  2. This will pull in updated inventory data from your connected sales channel and accounting platform

  3. Wait for the sync to complete before attempting to remap the item

Step 3: Remap the Item Correctly

  1. Find the item again under Unmapped Items

  2. Click Map

  3. Choose the correct destination product from your accounting system

  4. Confirm the selection

Tip:  Make sure the same inventory item isn't mapped to multiple products—that can cause posting errors.

Step 4: Verify Everything Worked

  1. Ensure the item now appears under Mapped Items

  2. Run a test sync or post a test order to confirm no further errors occur

  3. If everything looks good, you’re done!