How to Troubleshoot Walmart Order Download Issues Caused by Scheduler Popups in Webgility Desktop
This article helps Webgility Desktop users troubleshoot Walmart order download issues caused by background scheduler popups interfering with the process. It provides step-by-step guidance to identify and resolve these interruptions to ensure smooth order downloads.
Overview
This article guides you through the troubleshooting steps for resolving Walmart order download issues in Webgility Desktop, specifically when background scheduler popups interfere with order downloads.
Issue Description
Unable to download Walmart orders in Webgility Desktop. The presence of a background scheduler popup prevented successful order download until addressed.
Step-by-Step Resolution Process
1. Open the Webgility Desktop Application
- Launch Webgility Desktop on the affected system.
2. Attempt to Download Orders
- Click the Get New Orders button to initiate the download process for Walmart orders.
3. Look for Background Scheduler Popups
- Monitor the UI for any pop-up windows, especially those related to the background scheduler or task prompts.
- The popup may present options to start, stop, or dismiss scheduled tasks.
4. Address the Popup Prompt
- If a background scheduler popup appears:
- Review its content for any active or pending scheduled tasks.
- Dismiss or respond to the prompt as appropriate (e.g., click OK, Close, or the recommended action).
- Ensure no other modal dialogs are blocking the main workflow.
5. Retry the Order Download
- After resolving any popup dialogs, click Get New Orders again.
- Confirm the order download process proceeds without further interruption.
Additional Tips
- If the popup continues to interrupt:
- Check for updates to Webgility Desktop.
- Review scheduler and automation settings for conflicts.
- Confirm the user has sufficient permissions to dismiss scheduler prompts.