Skip to content
  • There are no suggestions because the search field is empty.

How to Troubleshoot Pop-Up Errors When Connecting QuickBooks Desktop with Webgility Desktop and eBay

This article helps Webgility Desktop users troubleshoot pop-up errors encountered when adding a QuickBooks Desktop connection between Webgility and eBay. It explains why the error may appear despite correct eBay settings and how to adjust the setup to enable successful posting to QuickBooks Desktop.

Issue Overview

When attempting to add an accounting connection between Webgility and eBay, users may encounter a pop-up error. Despite the error, connection settings on the eBay side may appear correct, and posting to QuickBooks can succeed once setup adjustments are made.

Step-by-Step Troubleshooting Process

1. Verify eBay Connection Settings

  • Log in to eBay with the account intended for integration.
  • Navigate to Account Settings > Site Preferences > Third-party Authorizations.
  • Ensure Webgility is authorized and the permissions granted align with required integration operations (e.g., sales, orders, and account access).

2. Confirm Webgility Application Setup

  • Open Webgility Desktop.
  • Go to Connections > Sales Channel > Manage Sales Channel.
  • Confirm that the eBay account is added and the display status shows Connected or Active.
  • If status is not active, remove and re-add the eBay integration by following Webgility’s connection wizard.

3. Check for Pop-up Error Details

  • Attempt to add the accounting connection.
  • If a pop-up error appears, note the exact error message and any error codes.
  • Review Webgility and QuickBooks logs for additional details.

4. Validate QuickBooks Integration

  • In Webgility, check the Connections > Accounting/POS/ERP > Edit Connection settings.
  • Ensure the correct company file and credentials are selected.
  • Run a test transaction to verify successful data posting from eBay to QuickBooks.

5. Adjust Setup as Needed

  • If errors persist after verifying all connections, perform the following adjustments:
    • Disconnect both eBay and QuickBooks integrations from Webgility.
    • Clear the application cache or restart Webgility as needed.
    • Re-add integrations one at a time, starting with eBay, then QuickBooks.
  • After each step, attempt the connection again and monitor for errors.

6. Confirm Resolution

  • Once setup adjustments are complete, verify that:
    • No pop-up errors occur when adding accounting connections.
    • Data flows seamlessly from eBay through Webgility to QuickBooks.