How to Troubleshoot “Order Total Is Less Than Settled Amount in Payout” Error in Webgility Deskto
This article assists Webgility Desktop users in troubleshooting the error message “Order total is less than the settled amount in payout” encountered when posting payouts in Webgility Desktop. It explains that this issue usually arises from mismatched fee values between the order and payout records, and provides step-by-step instructions to identify, investigate, and resolve these discrepancies.
Common Causes of Discrepancies
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Refund Handling: If refunds are not properly recorded or mapped, totals will not reconcile.
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Removed Items: Orders with items removed after purchase can result in incorrect total values.
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Sync Issues: Improper syncing between Webgility and QuickBooks may lead to failed or inaccurate postings.
Step-by-Step Resolution
1. Enable Refund Recording
To ensure refunds are properly reflected:
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Navigate to: Integrations > Stores > Settings > Download Options
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Enable “Get refund and record in”
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Select an appropriate Discount or Non-inventory item from QuickBooks
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Click Save and Close
2. Adjust Download Options for Removed Items
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In the same configuration window, enable the setting:
“Do not download removed items with order” -
Click Save and Continue
3. Undo Sync for the Affected Order
If the order has already been posted:
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Locate the order in the Webgility Orders view
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Right-click the order and select Undo Sync
4. Re-download the Order
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After unsyncing, right-click the order again
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Select Re-download Order