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How to solve Zero-Dollar Order and Custom Mapping Issues from Shopify in Webgility Desktop

This article helps Webgility Desktop users in addressing issues related to downloading backdated zero-dollar orders from Shopify into Webgility Desktop. It also covers enabling advance posting options, ensuring that such transactions are correctly recorded.

This article provides resolution for issues downloading Shopify backdated zero-dollar orders.

Issue Description:

  • Shopify backdated orders displayed a $0 amount and could not be downloaded properly.
  • Payout data for these orders was not provided by Shopify, preventing order posting to QuickBooks.
  • Orders with $0 value were not mapping to the intended customer (e.g., 'MARKETING') due to a customization lapse.

Resolution Steps:

  • Ensure order download settings included all relevant statuses and date ranges.
  • Navigate to Connections > Accounting/POS > Sync Settings > Optional Settings and make sure that 'Do not post order with Zero amount' is unchecked.
  • Click Save and close on the last tab and then try posting the orders again.