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How to solve WooCommerce Orders Still Not Downloading After Store Module Update

This article helps Webgility Desktop users address order download issues in Webgility Desktop from WooCommerce channel when problems continue even after a Webgility store module update. It guides users through verifying store access, identifying potential causes, and gathering information for further investigation.

Overview

This article will guide you through troubleshooting persistent order download issues in WooCommerce, especially if a recent store module update didn't resolve the problem. We'll cover how to verify access, identify potential causes, and gather information for deeper investigation.

Prerequisites

Before you begin, please ensure you have:

  • A valid WooCommerce account with administrator access.
  • FTP or SFTP credentials for your website.
  • A recent backup of your website and database.
  • Basic familiarity with checking server and WordPress/WooCommerce error logs.

Step 1: Validate Issue Persistence

First, let's confirm if orders are still failing to download after your module update.

  1. Check the Module Version: Log in to your WordPress admin. Go to Plugins > Installed Plugins and confirm that the store module version displays the updated version, indicating the update applied successfully.
  2. Manually Download Orders: Go to Webgility > click on the Drop down next to Get new orders and select Get order by Order ID > Enter the Order ID > Get orders.
  3. Verify WooCommerce Version Compatibility: Ensure that your WooCommerce version is compatible with the store module. You can refer to the module or plugin documentation for specific version requirements. 

Step 2: Gather Access Credentials

To proceed with troubleshooting, you'll need the necessary access details for your store.

  • Confirm you have your working WordPress Admin login and FTP/SFTP details for your affected store. Keep these credentials secure.

Step 3: Check for Common Plugin or Theme Conflicts

Sometimes, other plugins or your website theme can interfere with the order download process. You can temporarily disable them to see if they are the cause.

  1. Temporarily Deactivate Plugins: In your WordPress admin, go to Plugins > Installed Plugins. Temporarily deactivate all non-essential plugins (keep WooCommerce active).
  2. Revert to Default Theme: Go to Appearance > Themes and temporarily activate a default WordPress theme, such as Storefront.
  3. Re-attempt Order Download: After deactivating plugins and changing the theme, try to download orders again in Webgility Desktop.
  4. Identify Conflict: If the order download is successful, reactivate your original plugins and theme one by one, testing the order download after each activation, until you identify the one causing the conflict.

Step 4: Review WooCommerce and Server Logs

Error logs can provide valuable clues about what's going wrong.

  1. Access WooCommerce Logs: In your WordPress admin, go to WooCommerce > Status > Logs. Look for any PHP errors, plugin conflicts, or signs of incomplete processes.
  2. Download Server Error Logs: Access your website's server error logs via FTP. Your web hosting provider can guide you on where to find these. Focus on recent entries that occurred around the time of the order download failures. Document any recurring errors or warnings you find.

Step 5: Inspect Store Module Integration

Let's examine the configuration of your Webgility store module.

  1. Review Module Configuration: In your WooCommerce admin, navigate to the settings for your Webgility store module. Check that the API credentials, sync options, and endpoints are correctly configured.
  2. Check for JavaScript Console Errors: If you're observing issues in your browser while interacting with WooCommerce, open your browser's developer tools (usually by pressing F12) and check the "Console" tab for any JavaScript errors during order download actions.
  3. Evaluate Recent Updates/Customizations: Consider if there have been any recent updates or custom code changes to the store module directory.
  4. Adjust Order Status (if needed): If certain orders are missing or have the wrong status after a store module update, adjust the order status in WooCommerce > Orders to a supported status (such as "Processing" or "Completed"). Once updated, attempt the order download/import process again in Webgility Desktop. Document any status changes you make.