Skip to content
  • There are no suggestions because the search field is empty.

How to solve WooCommerce Order Options Not Downloading in Webgility Desktop

This article helps Webgility Desktop users address issues with downloading WooCommerce orders in Webgility Desktop, specifically when certain order item options such as product customizations or additional fields fail to download correctly. It addresses how to fix discrepancies and missing order details to ensure accurate data download.

Overview

When you use Webgility Desktop to sync WooCommerce orders, you might find that certain order item options (like additional product customizations or fields) aren't downloading correctly. This can lead to discrepancies and missing order details in Webgility Desktop. This guide will help you troubleshoot and resolve these situations.

Troubleshooting Steps

  1. Identify the Scope of the Issue

First, let's determine how widespread the problem is.

  • Compare multiple stores: If you connect more than one WooCommerce store to Webgility Desktop, check if the issue occurs on just one store or across multiple stores.
  • Check order examples: Examine specific affected orders in Webgility Desktop and compare them with the original orders in your WooCommerce admin panel to pinpoint exactly what option data is missing or incomplete.
  1. Confirm Webgility Extension Installation and Version

Ensure your Webgility WooCommerce Connector plugin is properly installed and up to date on your WooCommerce store.

  • Log in to your WooCommerce admin panel.
  • Go to Plugins > Installed Plugins.
  • Locate the Webgility WooCommerce Connector plugin.
  • Verify that the plugin is installed and activated.
  • Check its version number. If you have multiple WooCommerce stores, compare the module version between a store where options are downloading correctly and the one where they are not.
  1. Review WooCommerce Store Modules

Sometimes, conflicts or disabled WooCommerce add-ons can prevent options from syncing.

  • Ensure all WooCommerce plugins and extensions required for your product options or custom fields are enabled in your WordPress admin panel.
  • Check for any known compatibility issues between your versions of WooCommerce, its add-ons, and Webgility Desktop.
  1. Test With a Sample Order

Placing a new test order can help isolate the problem.

  1. Place a test order in your affected WooCommerce store that includes various options or customizations.
  2. Sync this test order to Webgility Desktop.
  3. Review the synced order in Webgility Desktop to see if all item options appear as expected.

Additional Recommendations

  • Regularly update all your WooCommerce plugins and WordPress core alongside your Webgility Desktop application.