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How to solve timeout error for Webgility Scheduler

This article helps Webgility Desktop users troubleshoot scheduler timeout errors encountered during Webgility Desktop installation on a new computer. These errors often occur when firewall restrictions or insufficient application permissions block the connection to QuickBooks Desktop. The article provides steps to identify and resolve these issues to restore proper communication.

  • Cause of Issue

    • Scheduler timeouts can occur due to:

      • Blocked communication ports

      • Inadequate permissions to run Webgility or connect with QuickBooks

    • Webgility requires:

      • Open firewall ports

      • Admin mode execution for proper functionality with QuickBooks

    •  

      Resolution Steps

      Step 1: Check Firewall and Network Settings

      • Confirm if Windows Firewall or any third-party security software is restricting Webgility network communication.

      Step 2: Adjust Firewall Rules

      • Add inbound and outbound rules to allow Webgility traffic through required ports.

      • Ensure no antivirus/security software is blocking .exe files related to Webgility.

      Step 3: Verify and Modify Folder Permissions

      • Locate the Webgility Desktop install directory.

      • Right-click on the folder → Select Properties → Go to the Security tab.

      • In the Group or user names section:

        • If “Everyone” is listed, update the permissions to Full Control.

        • Apply and save changes.

      Step 4: Relaunch as Admin

      • Relaunch Webgility Desktop on the main computer as admin.

      • Run the Scheduler.

      Expected Result

      These steps should ideally resolve the scheduler timeout issue.