How to solve SKU Display Issues in Webgility Desktop after changes in BigCommerce
This article helps Webgility Desktop users in addressing SKU display issues that may occur in Webgility Desktop when product information is updated in BigCommerce. It highlights that item lists in Webgility Desktop may not show recent changes immediately and provides steps to perform resynchronization of the sales channel items to ensure accurate product data reflection.
SKU display issues can occur in Webgility when product information is modified in BigCommerce. Item lists in Webgility may not reflect recent changes until a resynchronization step is performed.
Steps of troubleshooting:
- In Webgility, navigate to Connections > Sales Channels > Manage Sales Channel.
- Test the sales channel connection.
- Navigate to Connections > Get Latest data and settings and download the latest data from the sales channel.
- Monitor the sync process and ensure that all items—including previously missing or problematic SKUs—are displayed correctly.
- Verify that all changes made in BigCommerce are now reflected.