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How to solve Shopify payout freeze error in Webgility Desktop

This article provides technical guidance for Webgility Desktop users experiencing application freezes or failures when posting Shopify payouts into QuickBooks Desktop Enterprise. It offers troubleshooting steps to identify and resolve these specific issues.

This article provides technical guidance for resolving issues where the Webgility Desktop application freezes or fails to post Shopify payouts properly.

Common Root Causes

  • Outdated Operating System

  • Network Instability

  • Outdated or expired Shopify API credentials

Step-by-Step Resolution

1. Update Windows OS

Ensure your operating system is fully up to date:

  • Navigate to:
    Settings > Windows Update > Check for Updates

  • Install all available system and security updates.

  • Restart your computer if prompted.

2. Verify Webgility Version

Ensure you're running the latest version of Webgility:

  • Open Webgility Desktop

  • Go to:
    Help > About

  • Compare the version with the latest available on Webgility's website

3. Reprocess the Payout Posting

  • In Webgility, navigate to:
    Orders > Shopify > Payouts

  • Try reprocessing or reposting the affected payout.

4. Check System Performance

  • Press Ctrl + Shift + Esc to open Task Manager.

  • Monitor the following:

    • RAM usage

    • CPU usage

    • Disk/SSD performance

  • High resource usage may cause application freezing. Close unnecessary apps or processes.