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How to solve shopify Order Download Issues in Webgility Desktop due to Version Compatibility

This article will help Webgility Desktop users in addressing order download issue from Shopify in Webgility Desktop Software due to an outdated software version. It guides you through identifying the issue, updating Webgility Desktop to the latest version, and restoring proper Shopify order download.

Overview

If you're experiencing issues downloading orders from Shopify using Webgility, your software version may be out of date. This guide walks you through identifying the issue, updating your Webgility version, and restoring proper Shopify order synchronization.

Symptoms

  • Orders are not downloading from Shopify into Webgility.

  • No error messages indicate the cause.

  • You are running Webgility version 9.8.4 or earlier.

Root Cause

This issue is caused by incompatibility between Webgility version 9.8.4 and recent Shopify API changes. Version 9.8.4 lacks the necessary updates to support Shopify's latest platform requirements.

Step-by-Step Resolution

Step 1: Check Your Current Webgility Version

  1. Open Webgility.

  2. Navigate to Help > check for updates

  3. Confirm your version number.

    • If you are on version 9.8.4 or earlier, continue to Step 2.

Step 2: Update to the Latest Version

  1. In Webgility, go to Help > Check for Updates.

  2. Follow the on-screen prompts to download and install the latest version (9.8.6 or later).

  3. Restart Webgility after the update is complete.

Step 3: Test Order Download

  1. Go to your Shopify sales channel inside Webgility.

  2. Attempt to download recent orders.

  3. Verify that orders appear without errors.

Step 4: Confirm Resolution

  • If orders now download successfully, the issue is resolved.