How to solve “Shipping Label Directory Unavailable” Errors in Webgility Desktop

Issue Overview

When creating shipping labels, you may encounter an error message indicating that the selected shipping label directory is unavailable. This typically results from configuration issues, permission problems, or misconfigured paths within Webgility Desktop.

Root Causes

Common reasons for this error include:

• Incorrect or non-existent directory path for labels

• Insufficient write permissions for the shipping application

• Network or connectivity problems with the shipping processor or label service

Step-by-Step Resolution

1. Verify Connection to Shipping Processor

• Ensure the shipping platform is online.

• Confirm connectivity with the shipping processor or carrier’s API.

• Re-authenticate or refresh your connection if prompted.

2. Check Label Directory Settings

• Navigate to Settings > Shipping > Label Directory.

• Confirm that the directory path:

  • Matches your shipping environment

  • Is accessible and not moved, renamed, or deleted

3. Validate Directory Accessibility

• Open the path using your file explorer or terminal/command line.

• Ensure the directory exists.

• Try saving a sample file in the directory:

  • If access is denied, adjust file system permissions

  • Alternatively, select a different writable folder

4. Reconfigure the Label Folder in the Application

• Open the label configuration or printer setup section.

• Use the folder browser to select the correct shipping label directory.

• Save the changes and confirm the selection.

5. Retest Shipping Label Generation

• Attempt to generate a new shipping label.

• Confirm that the error no longer appears.