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How to solve Payout Posting Errors Caused by Outdated Software or Incomplete Orders in Webgility Desktop

This article helps Webgility Desktop users resolve payout posting errors in Webgility Desktop when syncing data to QuickBooks Desktop from Shopify. These issues are commonly caused by outdated software or incomplete order data. The step-by-step guide walks users through updating Webgility Desktop, re-downloading affected orders, and addressing the most frequent causes of payout posting failures to ensure accurate synchronization.

Causes of Payout Posting Errors

Payout errors in Webgility Desktop may be triggered by:

  • An outdated version of Webgility Desktop that’s incompatible with the latest QuickBooks updates.

  • Corrupted or incomplete order data that disrupts payout processing.

  • Network instability during order or payout syncing.

Step-by-Step Instructions

1. Confirm the Error Message

  • Review the exact error message displayed in Webgility Desktop.

  • Note the transaction ID or payout details for reference.

2. Check Webgility Desktop version & Update Using “Check for Updates” Option

  1. Open Webgility Desktop and log in.

  2. Go to Help > Terms and Privacy to check your current version.

  3. Navigate to Help > Check for Updates.

  4. If an update is available, click Update.

  5. Ensure the option to back up the database is checked.

  6. Choose the location to save the backup when prompted.

  7. The Webgility Installer will launch and install the update.

  8. After the update, log in again when prompted.

  9. The database will auto-update; select your sales channel to proceed.

  10. Reconfirm version via Help > Terms and Privacy.

✅ Webgility Desktop is now updated.

4. Re-Download the Affected Order

  • Navigate to the Orders tab in Webgility Desktop.

  • Locate the affected order and unpost it safely (ensure it’s backed up if needed).

  • Click Redownload Order from your sales channel.

5. Retry Payout Posting

  • After re-downloading, attempt to post the payout again.

  • Verify whether the error persists or has been resolved.

Notes:

  • Always ensure you're using the most up-to-date version of Webgility Desktop before troubleshooting payout issues.

  • Avoid making edits to an order in QuickBooks or Webgility while posting a payout to prevent conflicts.