How to solve order Download issue caused by Store Configuration Changes
This article helps Webgility Desktop users troubleshoot cases where new orders fail to download due to an unspecified error. The issue is often caused by synchronization mismatches between the sales channel and Webgility Desktop, typically resulting from an outdated application version or incomplete data retrieval from the sales channel.
You may encounter an issue where new orders fail to download in Webgility due to an unspecified error message. This is often linked to synchronization mismatches or outdated application files.
Root Cause
This issue typically arises when there is a sync gap between the Webgility application and the store’s current data. Common causes include:
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Outdated application version
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Partial or failed data retrieval from the sales channel.
Steps to Resolve:-
1. Verify Application Version
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Open Webgility
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Navigate to Help > Check for Updates
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Note the current application version
2. Update Webgility (If Required)
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In the Help menu, select Check for Updates
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Follow the prompts to download and install any available updates
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Restart the application once the update is complete
- Follow the steps in this helpful article on How to Update Your Webgility Desktop Software
3. Refresh Store Data
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Go to Connections > Get Latest Data and Settings
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Select Get Sales Channel Data
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This ensures Webgility has the most up-to-date store information
4. Confirm Order Sync
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Attempt to re-download the order
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The error should no longer occur
Outcome
Following the above steps should restore proper order synchronization and resolve the error.
If the issue persists after following the steps above:
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Restart the application once more
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Contact Webgility Support by starting a chat for further assistance