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How to solve missing WooCommerce Orders Due to Outdated Plugins and Incorrect Store Module URL

This article helps Webgility Desktop users troubleshoot when recent WooCommerce orders are not appearing due to an outdated plugin or incorrect store connection URL settings. It provides steps to identify and fix these common sync issues.

Overview

If you're noticing that recent WooCommerce orders aren't appearing in Webgility Desktop, it's often due to an outdated WooCommerce plugin or an incorrect setting for your store's connection URL. This guide will help you understand and fix these common issues.

Symptom

  • Recent orders are not appearing in Webgility Desktop.
  • Order synchronization fails between your WooCommerce store and Webgility Desktop.

Root Causes

  • Your Webgility WooCommerce Connector plugin is outdated.
  • The store module URL configured in Webgility Desktop is incorrect or refers to an old version.

Diagnostic Steps

1) Verify Webgility WooCommerce Connector Plugin Version

  • Let's check if your WooCommerce plugin is up-to-date.
  • Log in to your WordPress dashboard.
  • Go to Plugins > Installed Plugins.
  • Locate the Webgility WooCommerce Connector plugin and check its currently installed version.
  • Compare this with the latest version available from your portal.webgility.com account.

2) Check Store Module URL in Webgility Desktop

Ensure the URL Webgility Desktop is using to connect to your store is correct.

  • In Webgility Desktop, go to Connections > Sales Channels > Manage Sales Channel > Edit Connection.
  • Confirm that the store module URL (often labeled as "Webgility Extension URL") matches the format specified in our integration documentation or the one provided by your Webgility account setup.

Remediation Steps

1) Update the Webgility WooCommerce Connector Plugin

Keeping your plugin updated is critical for smooth operation and compatibility.

  • Download the latest Webgility/WooCommerce integration plugin. The latest version is available from your Webgility account portal. Log in to portal.webgility.com and navigate to the Downloads section to find the WooCommerce plugin file.
  • Log in to your WooCommerce admin panel.
  • Go to Plugins > Add New > Upload Plugin and select the update package you downloaded.
  • Click Install Now, and then Activate the updated module.
  • Confirm the successful update under your Plugins list. You might need to deactivate and delete any outdated versions of the plugin from your WordPress admin panel before uploading the new one, but always proceed with caution and consider backing up your site first.

2) Correct the Store Module URL in Webgility Desktop

If your store module URL is incorrect, it will prevent Webgility Desktop from connecting properly.

  • In Webgility Desktop, go to Connections > Sales Channels > Manage Sales Channel > Edit Connection.
  • Input the correct Webgility Extension URL (as per integration specification).
  • Save changes and then click Test Connection to ensure the connection is successful.

Connection Tips

If you're still having trouble connecting:

  • Try modifying the URL format:
    • Add or remove www
    • Switch from http to https or vice versa