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How to solve missing SKUs in Scheduler Logs When Syncing Webgility Desktop with Channel Advisor

This article helps Webgility Desktop users in troubleshooting cases where individual SKUs fail to appear in Scheduler Logs during synchronization between Webgility Desktop and Channel Advisor. It helps users identify root causes such as sync errors, configuration issues, or data mapping problems to ensure complete and accurate product synchronization.

This article provides operational guidance for investigating and resolving incidents where individual SKUs do not appear in Scheduler Logs during Webgility synchronization with Channel Advisor.

Step-by-Step Troubleshooting:

          Review Scheduler Logs

  • Navigate to Webgility Scheduler Logs UI.
  • Filter by sync task (e.g., Inventory Updates).
  • Search for the missing SKU's post sycn.
  • Access Webgility Sync Settings > Channel Advisor Connector. Test the connection.
  • Verify warehouse mapping aligns with expected source in Channel Advisor.
  • Ensure all relevant SKUs are assigned to the primary (synced) warehouse.
  • Compare SKU count in sync settings with active SKU inventory in Channel Advisor.

    Note: Excessive SKU counts (>100k) can delay log updates.

    Re-initiate Sync

  • Perform a manual sync from within Webgility. 
  • Monitor scheduler logs for incremental population of SKUs.
  • Export and archive relevant logs and backup data before and after troubleshooting.