How to solve missing or skipped orders in Webgility Desktop
This article helps Webgility Desktop users with operational steps to resolve issues where orders are skipped (ex. from Shopify) during the download process in Webgility Desktop. Common causes include outdated software versions, connection errors, or data inconsistencies. The guide outlines troubleshooting steps to identify and fix these issues, as well as verification processes to ensure successful order downloads.
Overview
This article provides operational steps to resolve issues when orders are skipped during the download process in Webgility. Common causes include outdated software, connection errors, or data inconsistencies. The steps below outline resolution and verification processes.
Initial Assessment
- Confirm the version of Webgility being used.
- Gather details about the skipped orders (e.g., order timeframes, platforms affected).
- Check if there are any recent changes in your sales channels.
Step-by-Step Resolution
1. Advise a Webgility Software Update
- Navigate to Help > Check for Updates within Webgility.
- Be sure to complete the update and restart the application.
2. Manual Retrieval of Skipped Orders
- Check the date range of the missing orders and select the same range in Webgility to download the missing orders (under sales channel settings, select the desired date range)
- You can also try to download the order with the help of Order ID
Keep Webgility updated and sales channel connected (especially if there are any updates or changes made to it) to prevent this issue from happening.