How to solve Item Mapping and Inventory Sync Issues with Webgility Desktop
This article helps Webgility Desktop users in solving inventory synchronization and item mapping issues between QuickBooks Desktop Enterprise and BigCommerce channel. It focuses on ensuring the correct on-hand quantity and pricing are accurately synced between the two platforms, providing troubleshooting steps to fix common discrepancies.
This will guide you on how to resolve inventory synchronization and item mapping issues between QuickBooks and BigCommerce, focusing on syncing the correct (on-hand) quantity/price.
Steps To Resolve:
- Download the latest Products Data from QuickBooks & Sales Channel by going into Connections and Get Latest Data & Settings.
- Verify the Active Mapping of your QuickBooks & Sales Channel Items under Product Catalog.
- Remove any in-correct mapping by applying the Mapped Filter under Products Catalog
- Make sure items the user is trying to sync, is not inside an order which is in New Orders tab.
- Once everything is verified try manually syncing an item.