How to solve incorrect Order Totals After Updating Store Credentials and Re-Downloading Orders
This article helps Webgility Desktop users in troubleshooting and resolving incorrect order totals that occur after updating store credentials and re-downloading orders. It covers common causes and provides steps to correct order data for accurate reporting.
Step-by-Step Resolution
1. Reconnect your sales channel. Follow the steps from the help article: click here
2. Re-Download the Affected Order
Go to Orders > Order List in Webgility.
Locate the affected order.
Use the Re-Download Order or Sync Order option.
Ensure the sync completes successfully and without errors.
3. Validate the Fix
Review the re-synced order details:
Confirm that the order total now matches the expected value.
Check for any discrepancies in item quantity, tax, shipping, or discounts.