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How to solve failed Payout Posting Issues Between Shopify and QuickBooks Desktop via Webgility Desktop

This article helps Webgility Desktop users troubleshoot payout posting errors in Webgility Desktop that occur despite there being no visible mismatch in QuickBooks Desktop. It provides a step-by-step guide to identify the root cause, undo failed payout attempts, adjust integration settings, and ensure successful posting between the Shopify and QuickBooks Desktop.

Causes of Issue

Payout errors in Webgility Desktop may occur due to:

  • Previous failed or partial payout attempts that were not rolled back.

  • Duplicate or incomplete mapping logic between Webgility and QuickBooks.

  • Outdated Webgility version incompatible with the current QuickBooks structure.

  • Auto-posting or grouping configurations that conflict with manual payouts.

Step-by-Step Instructions

1. Review and Undo Previous Posting Attempts

  • Navigate to the Orders > Shopify> Payouts in Webgility Desktop.

  • Locate the affected Payout.

  • Select Unpost the payout report.

  • Confirm that the corresponding deposit is removed or unaffected in QuickBooks.

2. Redownoad the Payout

  • Go to Orders > Shopify> Payouts and then redownload the affected Payout report.

3. Repost the Orders and Payouts

  • After undoing, repost the orders and then the payout from within Webgility.

  • Ensure the proper connection is active between Webgility and QuickBooks.

  • Watch for any prompts related to duplicates or mismatches, and respond accordingly.

Notes:

  • Ensure you are on the latest version of Webgility Desktop. You can check by going to Help > Check for updates.

  • Always confirm there are no open transactions in QuickBooks when syncing or posting payouts.