How to solve errors caused by Webgility Database Updates
This article helps Webgility Desktop users in troubleshooting errors encountered during item downloads immediately after upgrading the Webgility Desktop database. These errors are typically caused by incomplete or incorrect installation processes. The guide provides troubleshooting steps to identify and resolve installation-related issues to restore proper item syncing.
Errors during item downloads immediately after upgrading the Webgility database. These errors are typically triggered by incomplete or incorrect installation processes.
Recommended Troubleshooting Steps
- Update Webgility Desktop to the latest version by downloading the client from the Webgility Portal, portal.webgility.com
- Once the application is updated, go to C:\Webgility\UnifyEnterprise and run process UnifyDBUpgrade.
- The process will run in the background once competed, it will show a prompt.
- After updating the database manually open Webgility and you should no longer face this error.