How to solve Error Code 9999: Currency Mismatch When Posting Orders from Webgility Online
This article helps Webgility Desktop users in solving Error Code 9999, which typically occurs due to a currency mismatch between the transaction currency and the default currency set for the associated account, customer, or vendor in the QuickBooks Desktop Enterprise system. The guide provides steps to identify and resolve these currency conflicts to ensure successful transaction processing.
Error Code 9999 typically occurs when there's a mismatch between the currency used in the transaction and the default currency set for the associated account, customer, or vendor in your accounting system.
Step-by-Step Resolution
- Make sure the Customer we are using this transaction in QuickBooks is assigned to the correct Currency Type, in order to check go to Customer Centre in QuickBooks check the customer's properties.
- If you're making any changes make sure to download the latest QuickBooks data in Webgility under Connections & Get Latest Data and Settings.
- In Webgility we need to make sure the same customer is selected under Sync Settings & Customers.
- After verifying the currency in QB & Webgility re-try posting the order.