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How to solve eBay Order Download Issues in Webgility Desktop

This article helps Webgility Desktop users through troubleshooting eBay order download issues, including steps for reconnecting the eBay store and configuring order download settings. It provides actionable solutions to ensure smooth and accurate order syncing.

This article will guide you to solve Ebay order download

Recommended Troubleshooting Steps:

  • Update Webgility to the latest version if you're using an outdated version.
  • Reconnect eBay by going into Connections and Manage Sales Channels.
  • After reconnecting the store go to Store Settings and verify the order download date and selected order statuses.
  • Go to the Dashboard and click on Get New orders.